Frequently Asked Questions

Insight Health Solutions at Trillium Health Partners has two locations. Please check your appointment information email/mail to verify the location you are scheduled at.

a.Trillium Health Partners - Queensway Health Centre

150 Sherway Drive, 3rd Floor
Toronto, ON
M9C 1A5
Phone: 416-521-4155
Fax: (416) 521-4123

b. Trillium Health Partners – Bristol Circle

2381 Bristol Circle, Suite 102
Oakville, ON
L6H 5S9
Phone: 905-813-4187
Fax: 905-829-4545

Parking is available at both locations

a.Trillium Health Partners - Queensway Health Centre

150 Sherway Drive, 3rd Floor
Toronto, ON
M9C 1A5
Phone: 416-521-4155
Fax: (416) 521-4123

Parking – There is a $3.50 charge for each ½ hour.  All parking revenues generated help fund hospital programs and the purchase of new equipment.  If you have an active claim with WSIB, keep your receipt and submit it to WSIB for reimbursement.

b. Trillium Health Partners – Bristol Circle

2381 Bristol Circle, Suite 102
Oakville, ON
L6H 5S9
Phone: 905-813-4187
Fax: 905-829-4545

Parking- there is ample free parking. Please park near unit 102 Entrance D.
Entrance from Dover Gate or Bristol Circle

We accept individuals who have been injured in a car accident and have an auto insurance claim.
Please call 905-813-4187 for more information.

When booking your first appointment, please have the following information available:

• Name of the auto insurance company with whom you have filed the claim
• Your accident claim number
• Name and contact details of your auto claim adjuster. Your adjuster is the person who is responsible for handling all of your claim related inquiries at the insurance company.

At Insight Health Solutions, we accept clients with WSIB claims under two different programs:

1. WSIB Program of Care: You may contact us directly if you have been recently injured at work, and have been provided with a WSIB claim number. We assess your injury and provide the necessary treatment to help you recover from your injury and get you back to work.
2. WSIB Speciality Programs: A referral from WSIB is required to access the Specialty Programs. Please speak to your case manager at WSIB if you have any questions or concerns.

You do not need to provide us with a doctor’s referral to access treatment services at Insight Health Solutions Wellness and rehabilitation. You may, however, need a doctor’s referral to get reimbursed for services covered by your Extended Health Benefits Plan. Please check the details of your specific coverage, or call your insurance company to verify if you will need a referral to get reimbursed for services.

Assessment and treatment services at Insight Health Solutions are not covered by OHIP.

You are welcome to pay for services directly with your debit card or credit card.

If you have an approved WSIB claim, your assessment and treatment may be covered by WSIB. Please call WSIB at 416-344-1000 to confirm that your claim is approved.

If you were recently involved in an automobile accident, your automobile insurance company may cover some of your treatment. Please contact your automobile insurance provider to verify if you are eligible.

If you have benefits through an extended health benefits provider, you may have access to coverage for services through these benefits. Each plan is unique so please check your eligibility with your insurance provider.

Currently we are unable to provide direct billing services for clients using their extended health benefits. You will be required to pay for services and will be provided with a receipt that can be  submitted to your extended health benefits plan for reimbursement.

The timing for reimbursement depends on your specific insurance company. Please call your insurance provider regarding questions on timelines for re-imbursement.

The duration of your first appointment (assessment) will depend on which program you are enrolled in.

For individuals attending the WSIB Specialty programs, the duration of initial assessment will depend on the program you are attending. Details will be provided at the time of booking.

For our clients accessing services under the WSIB program of care, automobile insurance and those using extended health benefits, the initial assessment is 1 hour in duration, and follow up appointments are 30 minutes in duration

As you plan your visit to us, we recommend that you factor in an additional 15 minutes for parking, entering and exiting the building.

Please wear loose comfortable clothing to allow you to move freely and stay comfortable. Closed toe shoes (no sandals) are recommended to protect your toes.

On the day of your appointment please bring the following items with you:

• Health Card and a second piece of ID (Driver’s license, Passport, Ontario photo card)
• Any relevant diagnostic imaging reports and CDs (x-ray, MRI, CT scan etc.), specialty consultation reports or other test results that you may have.
• The contact information of your primary health professional (PHP), which may be your family doctor, specialist or other health care professional assisting you with your injury.
• Comfortable clothing for your assessment and physical exam (E.g. Closed toes shoes such as running shoes, loose fitting clothing, shorts and a t-shirt.)
• List of medications
• Any questions or concerns you may have

Other helpful items include:

1. Reading glasses if you require them
2. Any paperwork that you may have completed related to your WSIB claim or Auto Insurance claim

Your assessment helps your medical team understand you and your unique concerns. You will be asked to fill out questionnaires prior to your first appointment. Your answers are confidential and will only be accessible by your assessment or treatment team to help inform your care. If you require support with the questions or you were not able to complete them prior to your appointment, please arrive 30 minutes early for your appointment and a member of the team will guide you through the process.

When you are referred to the clinic for an assessment by WSIB we will contact you to schedule your assessment as soon as we receive a referral from WSIB. We are committed to completing your assessment within 15 business days from the time of receiving the referral.

If you have been referred to the clinic for treatment, we are committed to scheduling your appointment for treatment within 10 business days from the time of receiving referral.

If you are experiencing delays and have any questions please call us at 416-521-4115 or send us an email at Insight@thp.ca.

Insight Health Solutions (IHS), as part of Trillium Health Partners provides third-party disability management and rehabilitation services.  While we are not WSIB, we can offer assessment and treatment services for injured workers who require and independent assessment or more specialized treatment.

WSIB may refer you to a WSIB Speciality program at THP to assess your condition and provide recommendations to support your recovery and improve your function.

Insight Health Solutions has a team of Physicians and Allied Health Professionals employed by Trillium Health Partners who are committed to helping you understand how you can play an active role in your recovery and achieve your goals.

The number for the WSIB customer service team is

Telephone: 416-344-1000

Toll free: 1-800-387-0750

Visit the WSIB website by clicking here for further details.
If you have a current WSIB claim, please contact your assigned case manager directly regarding questions related to your claim.

Insight Health Solutions offers independent third-party assessment and treatment services. We are not involved in any claims or reimbursement decisions. We encourage you to talk to your WSIB case manager regarding any queries related to any re-imbursement.

Insight Health Solutions offers independent third-party assessment and treatment services. We are not involved in any decisions related to transportation service.  Please call the WSIB transportation office if you have a claim with WSIB and require transportation assistance for your appointment.

The WSIB Transportation office phone number is 416-344-2972

Programs at Insight Health Solutions can occur in-person, virtually and as a hybrid option. While your preferences will be considered, some assessments and treatments are most effective when done in-person and you may be asked to attend in-person.  When appropriate, a virtual appointment will be offered.

If you have any special circumstances that prevent you from attending in-person, please inform the team and your WSIB case manager.

In-person appointments are recommended when assessing any physical concerns. This allows your care team to examine you thoroughly to understand the root cause of your injury. Your care team will advise you on the optimal assessment method for your unique concerns.

Please continue to take all of your regularly prescribed medications as recommended by your doctor. You do not need to make any adjustments to your medications for the assessment. Please speak to your family doctor if you have any questions related to your medications.

Assessments can help the team identify ways to support your recovery and optimize your function even if you have returned to work. Assessments can also help the team understand if there are any ongoing issues that may need to be monitored when you are back at work. This will ensure that you are able to remain at work in a safe and sustainable way.