At Insight Health Solutions, we accept clients with WSIB claims under two different programs:
- WSIB Program of Care: You may contact us directly if you have been recently injured at work, and have been provided with a WSIB claim number. We assess your injury and provide the necessary treatment to help you recover from your injury and get you back to work.
- WSIB Speciality Programs: A referral from WSIB is required to access the Specialty Programs. Please speak to your case manager at WSIB if you have any questions or concerns.
When you are referred to the clinic for an assessment by WSIB we will contact you to schedule your assessment as soon as we receive a referral from WSIB. We are committed to completing your assessment within 15 business days from the time of receiving the referral.
If you have been referred to the clinic for treatment, we are committed to scheduling your appointment for treatment within 10 business days from the time of receiving referral.
If you are experiencing delays and have any questions please call us at 416-521-4115 or send us an email at Insight@thp.ca.
Insight Health Solutions (IHS), as part of Trillium Health Partners provides third-party disability management and rehabilitation services. While we are not WSIB, we can offer assessment and treatment services for injured workers who require and independent assessment or more specialized treatment.
WSIB may refer you to a WSIB Speciality program at THP to assess your condition and provide recommendations to support your recovery and improve your function.
Insight Health Solutions has a team of Physicians and Allied Health Professionals employed by Trillium Health Partners who are committed to helping you understand how you can play an active role in your recovery and achieve your goals.
The number for the WSIB customer service team is
Telephone: 416-344-1000
Toll free: 1-800-387-0750
Visit the WSIB website by clicking here for further details.
If you have a current WSIB claim, please contact your assigned case manager directly regarding questions related to your claim.
Insight Health Solutions offers independent third-party assessment and treatment services. We are not involved in any claims or reimbursement decisions. We encourage you to talk to your WSIB case manager regarding any queries related to any re-imbursement.
Insight Health Solutions offers independent third-party assessment and treatment services. We are not involved in any decisions related to transportation service. Please call the WSIB transportation office if you have a claim with WSIB and require transportation assistance for your appointment.
The WSIB Transportation office phone number is 416-344-2972
Programs at Insight Health Solutions can occur in-person, virtually and as a hybrid option. While your preferences will be considered, some assessments and treatments are most effective when done in-person and you may be asked to attend in-person. When appropriate, a virtual appointment will be offered.
If you have any special circumstances that prevent you from attending in-person, please inform the team and your WSIB case manager.
In-person appointments are recommended when assessing any physical concerns. This allows your care team to examine you thoroughly to understand the root cause of your injury. Your care team will advise you on the optimal assessment method for your unique concerns.
Please continue to take all of your regularly prescribed medications as recommended by your doctor. You do not need to make any adjustments to your medications for the assessment. Please speak to your family doctor if you have any questions related to your medications.
Assessments can help the team identify ways to support your recovery and optimize your function even if you have returned to work. Assessments can also help the team understand if there are any ongoing issues that may need to be monitored when you are back at work. This will ensure that you are able to remain at work in a safe and sustainable way.
The duration of your first appointment (assessment) will depend on which program you are enrolled in.
For individuals attending the WSIB Specialty programs, the duration of initial assessment will depend on the program you are attending. Details will be provided at the time of booking.
For our clients accessing services under the WSIB program of care, automobile insurance and those using extended health benefits, the initial assessment is 1 hour in duration, and follow up appointments are 30 minutes in duration
As you plan your visit to us, we recommend that you factor in an additional 15 minutes for parking, entering and exiting the building.
Please wear loose comfortable clothing to allow you to move freely and stay comfortable. Closed toe shoes (no sandals) are recommended to protect your toes.
Insight Health Solutions at Trillium Health Partners has two locations. Please check your appointment information email/mail to verify the location you are scheduled at.
a.Trillium Health Partners - Queensway Health Centre
150 Sherway Drive, 3rd Floor
Toronto, ON
M9C 1A5
Phone: 416-521-4155
Fax: (416) 521-4123
b. Trillium Health Partners – Bristol Circle
2381 Bristol Circle, Suite 102
Oakville, ON
L6H 5S9
Phone: 905-813-4187
Fax: 905-829-4545
Parking is available at both locations
a.Trillium Health Partners - Queensway Health Centre
150 Sherway Drive, 3rd Floor
Toronto, ON
M9C 1A5
Phone: 416-521-4155
Fax: (416) 521-4123
Parking – There is a $3.50 charge for each ½ hour. All parking revenues generated help fund hospital programs and the purchase of new equipment. If you have an active claim with WSIB, keep your receipt and submit it to WSIB for reimbursement.
b. Trillium Health Partners – Bristol Circle
2381 Bristol Circle, Suite 102
Oakville, ON
L6H 5S9
Phone: 905-813-4187
Fax: 905-829-4545
Parking- there is ample free parking. Please park near unit 102 Entrance D.
Entrance from Dover Gate or Bristol Circle