First Responder Child/Adolescent & Family Mental Health Program

Members are supported by a Mental Health Clinician trained in trauma‑attuned care and culturally competent work with first responder families. 

At your visit: 

• Members access services using a QR code or by contacting the clinic directly. 

• Pre‑screen questions are provided to the client to complete ahead of their appointment and reviewed by the clinical team 

• Appointments are scheduled in the Jane platform, with reminders and digital consent forms sent automatically. 

• Members receive a link to complete clinically relevant outcome questionnaires via Greenspace. 

The clinician conducts: 

• A semi‑structured biopsychosocial assessment 

• Screening for suicide risk, self‑harm, and safety 

• Review of presenting concerns and collaborative goal‑setting 

• Appointments are approximately 60 minutes depending on child or family participation. 

Following the intake, the clinician determines treatment frequency and introduces appropriate therapy options, including brief or longer‑term evidence‑based interventions. 

Members can expect access to services within 24–48 hours of completing the pre‑screen. Scheduling is based on clinical need and the client’s availability.  

Members should bring: 

• Any relevant mental health or developmental documentation (if applicable) 

• Any prior assessment results or supporting reports 

• Ontario Health Card 

• A payment method (credit/debit) 

The FR C/A & Family MH Program is open to children, youth, and adults from first responder households.

Members can access services directly by: 

• Contacting Insight Health Solutions; prescreen and begin triage 
• Referred by a primary care provider (Family Physician or Nurse Practitioner) or a specialist.